The measurement of a leader is not who well things are going when they are present but how well things are going when they are absent.
The goal of a leader is to reproduce servant leadership in others.
- Listens to Understand, Not to Respond.
- Is Empathetic, not Enabling.
- Delegates, not Controlling.
- Persuades, not Demanding.
- Leaders Build up, not Tears Down, in any complicated situation.
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