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Customer Service Training That Works | Customer service courses and training that can be in person or virtual. 

Instructor Led from customer service experts 

Studies show that good customer service leads to repeat customers. We offer In-Person and Virtual customer service training and coaching for your team. Based in Houston Texas we travel to your location to make sure you experience great onsite training that makes a difference in your organization. We work with clients across the country in different industries. Customer service training can lead to great experiences for your staff.

Customer Service or Training Classes available for your employees.

Understand how to create great customer experiences for business growth. This training is useful if you and your team already looked at examples of how good customer service has propelled brands forward faster. Attendees will learn how to generate good feedback and reviews. We offer this training onsite or by webinar.  Contact for a detailed outline of beginner to advanced topics. Length: .5 -2 Days. This training also prepares you for numerous situations one can encounter with customers.

Training class option ranges from 2 hours to multiple days.

Based in Houston, TX we offer custom corporate customer service training for teams.

Stop the “Customer service training near me”  searches. We are here to help! We have helped teams of all sizes with onsite or virtual training.

Considerations for our our customer service training solutions

Is the customer service training in person?

-Yes we offer in person and virtual solutions. Our remote customer service training is customized for your team

Customer Service Training Objectives

Our customer service training program is designed to equip your team with the skills and knowledge needed to provide exceptional service and create positive customer experiences. Here’s a detailed look at what you can expect to achieve:

Learn the Basics of Customer Service

Understanding the fundamentals of customer service is crucial. Our training covers essential concepts such as empathy, active listening, and problem-solving. Participants will learn how to create a welcoming environment, handle inquiries effectively, and ensure customer satisfaction.

Communicate with Upset Customers

Handling upset customers requires tact and professionalism. We provide strategies for de-escalating tense situations, actively listening to concerns, and finding solutions that restore customer trust. This segment focuses on turning negative experiences into positive outcomes.

Top Ways to Give Good Customer Experiences

Great customer experiences are key to building loyalty and retention. We share best practices and innovative techniques to exceed customer expectations consistently. Participants will learn how to personalize interactions, anticipate customer needs, and deliver memorable service.

Learn What Reports Matter the Most When Speaking to Customers

Understanding customer feedback and data is essential for improving service. We teach participants how to interpret key reports and metrics, such as customer satisfaction scores and service response times. This knowledge helps in making informed decisions and enhancing service quality.

Offline and Online Customer Service

Customer service today spans both offline and online channels. Our training covers the nuances of providing seamless service across different platforms. Whether interacting face-to-face, over the phone, via email, or through social media, participants will learn how to maintain a consistent and high-quality customer experience.

Prevent Customer Service Challenges from Happening

Proactive customer service can prevent issues before they arise. We discuss common customer service challenges and provide strategies to identify and address potential problems early. This proactive approach helps in maintaining a smooth and efficient service operation.

Other ways this customer service training helps

Top Customer care –  training topic about customer care solutions.  “People don’t care how much you know until they know how much you care.” This is true when it comes to customer service. Chris creates an experience for your team that they can use to put the customer first. 

Top Client experience –  training topic about client experience.  Numerous statistics mention how people will not come back unless they have a great experience. This goes for service and other types of businesses.  Client experience and customer care should be part of the culture. 

Top Customer Skills – training experience focused specifically on not just customer service but about communication skills when interacting with customers. 

Service excellence – training  topic focused on how to make people view your brand as a premium brand that expects nothing but the best from their team and employees. Customer service starts with the people!

What Customers Really Want

Understanding customer expectations and preferences is vital. Our training delves into what customers truly value, such as quick resolution times, personalized interactions, and genuine care. Participants will learn how to align their service approach with these expectations to enhance customer satisfaction.

Engaging Stories on How Brands Reached New Levels in Customer Service

Real-world examples and success stories inspire and provide practical insights. We share case studies of brands that have excelled in customer service, highlighting the strategies they used to achieve remarkable results. These stories serve as powerful examples and motivate participants to implement similar practices.

Why Choose Our Customer Service Training?

Our comprehensive training program is designed to transform your customer service approach and deliver outstanding results. Here’s why you should choose us:

  • Expert Instructors: Learn from experienced professionals who bring a wealth of knowledge and practical insights.
  • Interactive Learning: Engage in hands-on activities, role-playing, and discussions that reinforce learning and skill development.
  • Custom Solutions: Receive training tailored to your specific industry and business needs, ensuring relevance and applicability.
  • Proven Success: Join the ranks of our satisfied clients who have seen significant improvements in their customer service performance.

Invest in your team’s customer service skills today and create a lasting impact on your business. Contact us to schedule your training sessions and take the first step towards delivering exceptional customer experiences.

Why work with us on this Customer Service training? 
Years of experience
Custom solutions for your training experience
Great testimonials from other training clients. Contact us for more reviews. 

Our customer service speakers and trainers are sure to stay up to date on the latest trends.

Stop the “customer service training near me” searches. We are a one-stop shop for your training needs!

Past sessions have been presented in many cities including Philadelphia, San Diego, San Francisco, Boston, Jacksonville, San Jose, Fort Worth Columbus Charlotte, Austin, Atlanta, Los Angeles, New York City, Indianapolis, Denver, Oklahoma City, Nashville, Las Vegas, Portland, Memphis, Detroit, Baltimore, Minneapolis, Tampa, D.C. New Orleans, Cleveland, Honolulu, Cincinnati Anchorage, Tacoma, Wilmington, Houston, San Antonio, Dallas, Seattle, Chicago, Detroit, Phoenix, and more! One of our customer experience speakers will be happy to help you move forward!

Contact us 

Our Trainers have traveled the country and worked internationally. Some of the past sessions our trainers presented at:

Customer Experience & Customer Service – New York, New York Seminar & Training
Customer Experience & Customer Service – Los Angeles, California Seminar & Training
Customer Experience & Customer Service – Chicago, Illinois Seminar & Training
Customer Experience & Customer Service – Houston, Texas Conference
Customer Experience & Customer Service – Phoenix, Arizona Onsite for Client
Customer Experience & Customer Service – Philadelphia, Pennsylvania Seminar & Training
Customer Experience & Customer Service – San Antonio, Texas Seminar & Training
Customer Experience & Customer Service – San Diego, California Seminar & Training
Customer Experience & Customer Service – Dallas, Texas Seminar & Training
Customer Experience & Customer Service – San Jose, California Seminar & Training
Customer Experience & Customer Service – Austin, Texas Seminar & Training
Customer Experience & Customer Service – Jacksonville, Florida Seminar & Training
Customer Experience & Customer Service – Fort Worth, Texas Seminar & Training
Customer Experience & Customer Service – Columbus, Ohio Seminar & Training
Customer Experience & Customer Service – Charlotte, North Carolina Seminar & Training

Other markets

Customer Service Training Los Angeles

Customer Service Training New York City

Customer Service Training Atlanta

Customer Service Training Dallas

Customer Service Training Washington D.C.

Customer Service Training Chicago

Customer Service Training Phoenix, AZ

Customer Service Training Philadelphia, PA

 

Chris Cheetham-West is a highly skilled customer service training provider, offering specialized programs for a wide range of industries. His expertise spans customer service training for Human Resources, Banking, Manufacturing, Retail, Healthcare, Food Industry, Transportation, Government, and Financial Services. Chris tailors his training to address the unique challenges of each sector, helping organizations improve customer interactions, enhance employee performance, and drive overall success.

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